Refund policy

At RTHabitat, customer satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

30-Day Return Policy

We accept return requests within 30 days of the date your order is delivered.

To qualify for a return, the item must:

Be in its original condition.
Be unused or show only minimal signs of inspection.
Include all original accessories, cables, manuals, and packaging.
Be accompanied by proof of purchase or your order number.

Returns requested more than 30 days after delivery may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or shipped incorrectly:

Products that have been used beyond normal inspection.
Products damaged due to misuse, improper installation, accidents, or unauthorized modifications.
Items missing original packaging, accessories, or documentation.
Clearance, final sale, or promotional items (unless otherwise required by applicable law).

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and provide:

Your order number.
A brief description of the issue.
Clear photos or videos showing the problem.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, repair, partial refund, or full refund, depending on the situation.

How to Request a Return

Before sending any product back, please contact our customer support team for return authorization.

Please include:

Your order number.
The reason for your return.
Photos of the product (if applicable).

Once your request is approved, we will provide detailed return instructions and the correct return address.

Please do not return products without prior authorization, as unauthorized returns may not be accepted.

Return Shipping Costs

If the return is due to:

A manufacturing defect
Shipping damage
An incorrect item sent by RTHabitat

We will cover the return shipping costs.

If you are returning a product for personal reasons, such as:

Ordering the wrong item
Changing your mind
No longer needing the product

You are responsible for the return shipping costs.

Any original shipping fees (if applicable) are non-refundable.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method.

Please allow 10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Exchanges

We will gladly replace products that arrive damaged, defective, or incorrect.

If you need to exchange an item for the same product, please contact our customer support team for assistance.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled. However, you may request a return after receiving your package in accordance with this policy.