RTHabitat ABS Feeding Tongs Scissor Grip

Shipping & Returns

Shipping Information

RTHabitat ships products worldwide. Orders are carefully inspected and securely packaged before shipment.

• Orders are usually processed within 1–3 business days.
• Delivery times vary depending on product size, shipping method, and destination.
• Tracking information will be provided once your order has been shipped.

For large items such as reptile enclosures and terrariums, shipping may require additional handling time due to their size and packaging requirements.

Returns

We want you to be satisfied with your RTHabitat purchase. Eligible products may be returned according to our return policy.

To qualify for a return:

• Items must be unused and in original condition.
• Products must include original packaging and accessories.
• Return requests must be submitted within the applicable return period.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Photos or videos of the product and packaging
• Description of the issue

Our support team will assist you with the next steps.

Contact Us

For shipping or return questions, please contact:

Email: support@rthabitat.com

At RTHabitat, we are committed to providing reliable products and excellent customer support. All RTHabitat products are covered by a limited warranty against manufacturing defects.

Warranty Coverage

The warranty covers:

• Manufacturing defects in materials or workmanship
• Product failures under normal use conditions
• Functional issues caused by product quality

Warranty Period

Warranty periods may vary depending on the product category. Please refer to the product information or contact our support team for specific warranty details.

Warranty Does Not Cover

The warranty does not cover:

• Damage caused by misuse, improper installation, or accidents
• Normal wear and tear
• Damage caused by unauthorized modifications
• Products purchased from unauthorized sellers
• Consumable parts such as bulbs or replaceable accessories

How to Request Warranty Service

If you experience a product issue, please contact our support team with:

• Order number
• Product name
• Description of the issue
• Photos or videos showing the problem

Our team will review your request and provide the appropriate solution.

Email: support@rthabitat.com